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Terms and conditions



Dear visitor, on this webpage you will find AMI Entertainment documentation, that includes: 


  • Terms and Conditions

  • Privacy Policy

  • Cookie Policy

Terms and Conditions


Purchasing Terms


The Website has been developed and operated by AMI Entertainment, in order to provide users with the opportunity to collect information about events, cultural events, concerts, theatrical performances, musical concerts, etc., to check the availability of tickets and purchase them.


The website acts solely as the producer of the events listed on the official website afgmusic.ch.

The following terms are intended to help you understand the process of buying tickets from afgmusic.ch your obligations and your rights towards Alpha FG Invest Sarl.


1. The online ticket purchase from AMI Entertainmentis made via Bank Transfer, credit cards and PayPal using the security systems of the individual banks, Stripe.com and through PayPal.com. The Service Fee is clearly displayed before the completion of each transaction.


2. The check for the correctness of the information on the ticket is the responsibility of the buyer who must inform AMI Entertainment in good time before the event for anything that does not appear correctly.


3. Each ticket must have a distinct barcode. Tickets without Barcode are not allowed to enter the showroom.


4. Each ticket must be presented at the entrance of the venue, at the date of the event for which it was purchased.


5. The ticket purchase gives you the right to attend the event only if the conditions of the theatre or venue are admitted and adhered to.


6. Beneficiaries of reduced tickets are, as the organizer/producer determines each time.


7. The ticket is not refunded and is not exchanged and issued subject to the regulations of the venue and the organizer of the event.


8. No entry is allowed after the performances/events start. Entry is only allowed during the break if it exists.


9. If the show/event is postponed due to extreme weather or force majeure or any other reason, there will be an announcement to reschedule the show/event in the same venue or a different venue at a new date and all purchased tickets will be valid for the new event. The organizer also reserves the right to replace the show/event with a completely different one. However, if the reason for the postponement or rescheduling of the event was due to a government-imposed prohibition on proceeding with the event as originally scheduled, then the customer would not have a right to a refund unless otherwise advised by the Producer/Organizer.


10. If the show/event is cancelled definitively and is not postponed, Alpha FG Invest Sarl undertakes to return the ticket price to the purchaser within 30 business days, deducting bank/ PayPal/ payment system commissions and fees.

11. It is strictly forbidden to use the ticket for advertising or commercial purposes without the written permission of the producer.


12. It is forbidden to enter the venue of people under the influence of alcohol or other substances.


13. It is expressly forbidden to carry and hold glass bottles, beverage cans, weapons, flammable materials and other sharp and dangerous objects.


14. It is forbidden to make commercial video recordings, pictures and record audio of all of the show/event by any means (such as mobile phone, camera, camcorders, etc.).


15. Lodgers and security staff are in the theatre/event area for the purpose of ensuring the safety of the public, as well as the smooth conduct of the show/event. The public has to comply with the instructions of lodgers and security staff.


16. With the purchase of this ticket, the holder agrees and accepts unreservedly the possibility that he/she/it may appear on any video recording of part or all of the performance/event on the part of the producer.


17. The ticket owner expressly states that an appearance on the record or video recording of the show/event by the producer does not affect his personality or any other right and hence no claim against the producer or organizing company.


18. Lodgers and security staff have the right to remove from viewers or spectators the obstacle to the smooth development of the spectacle and/or the right of the other spectators to watch the show/event.


19. All claims are the sole responsibility of the organizer and to the extent permitted by law.


20. By purchasing the ticket, the buyer accepts all of the above terms.


For any questions, please contact us via email at alphamusic.es@gmail.com



Online Payments


Online Tickets can be bought only via Bank Transfer, via credit cards and via PayPal.

After the purchase of your tickets, the transaction cannot be cancelled nor can you CHANGE the tickets that have been purchased.


Tickets are sold without commission and overpricing, directly from the producers.


Upon completion of your purchase, you will receive an order confirmation email with your e-tickets.






Secured Transactions and Privacy


Alpha FG Invest Sarl has built on its website afgmusic.ch the most advanced and effective security systems related to payment transactions and personal data of users and ensures the continuous availability of these services.


In particular, the technologies used by the online system of AMI Entertainment include:


1. Technology SSL (Secure Sockets Layer) for the safe transport of data into the information system.

2. The use of structured and specialized security (Firewall), for the protection of stored data on the website of Alpha FG Invest Sarl.

3. The use of advanced technologies for technological excellence and availability of the website.


All the transactions made through are governed by international and European law, which regulates issues relating to e-commerce as well as the Law on Consumer Protection (N . 2251/1994), which regulates issues relating to distance selling.


Terms of Purchase and Right of Revocation


1. This ticket must be presented at the entrance of the venue on the date of the event for which it was purchased.

2. The ticket is non-refundable and non-exchangeable and it is issued subject to the regulations of the venue and organizer.

3. The ticket holder has the right only to the entry corresponding to the value indicated on the ticket. Special or discounted tickets are valid only upon presentation of relevant ID/Documentation.

4. Upon the start of the event, seat numbering does not apply and the venue reserves the right to deny entry.

5. If the show/event is postponed due to extreme weather or force majeure or any other reason, there will be an announcement to reschedule the show/event in the same venue or a different venue at a new date and all purchased tickets will be valid for the new event. The organizer also reserves the right to replace the show/event with a completely different one. However, if the reason for the postponement or rescheduling of the event was due to a government-imposed prohibition on proceeding with the event as originally scheduled, then the customer would not have a right to a refund unless otherwise advised by the Producer/Organizer.

6. If the show/event definitely cancelled, tickets will be refunded within the time announced.

7. By purchasing this ticket you accept and comply with the operating conditions and rules of the venue.

AMI Entertainment is an independent company that provides ticketing services for purchasers of the tickets.




Privacy Policy


This Privacy Policy applies to you if you purchase a ticket or tickets for any our event online, in person, over the phone through our mobile application or otherwise by using our website or interacting with us on social media.

By purchasing tickets through us You can review our privacy policy below.


  • We collect personal information by lawful and fair means and, where appropriate, with the knowledge or consent of the individual concerned.

  • If you place an online order to purchase a ticket, we collect your name, address, and telephone number to fulfil your purchase in the most efficient way.

  • Your name, address and contact information is strictly confidential and not share with the third parties.

  • We do not store card details on our server. 




The categories of personal data we collect and use include:

  • name

  • email address

  • telephone number

  • the information you provide to us with when you contact us by phone, email, post, or when you communicate with us via social media

  • information about electronic communications you receive from us, including whether that communication has been opened and if you have clicked on any links within that communication

  • the tickets you have bought from us either online 


Sources of personal data

We will receive your personal data when you provide them to us yourself by registering online or when you purchase tickets 


How we use your personal data

All personal data that we obtain about you will be used in accordance with current data protection law and this Privacy Policy. We process your personal data as follows:


  • As necessary, to perform a contract with you, such as a contract to process an order from you for one or more of our Services including, where applicable, taking payment and carrying out the fulfilment of your ticket purchase and delivery (via email or other delivery methods as required).

  • As necessary, to comply with a legal obligation, for the following purposes:

where you exercise your rights under data protection law and make requests; and

to comply with any legal obligation, any lawful request from government or law enforcement officials and

as may be required to meet national security or law enforcement requirements or prevent illegal activity.


As necessary, for our legitimate interests in providing the Ticketing Services and ensuring they operate safely, securely and in a commercially suitable way which is tailored to your use and interests, for the following purposes:

  • to provide you with the Ticketing Services

  • to verify your identity for security purposes

  • to help us to ensure our customers are genuine and to prevent fraud

  • to ensure the security of our websites, mobile applications and other technology systems

  • for the good governance of our business, including keeping financial records, to allow us to pay producers and invoice or refund customers

  • to inform our customers of any cancellation of events, change of date or other event changes that might affect your purchase and require that you must be contacted to be informed.

  • to provide you with information about our upcoming events to contact you about event matters that might arise and for which you bought tickets, and to manage and respond to any queries or complaints you make or any correspondence you send us

  • for market research and statistical analysis and to analyze the use of our Ticketing Services so that we can improve them.




Your rights

You may contact us by email at alphamusic.es@gmail.com at any time, too:

  • request that we provide you with a copy of the personal data which we hold about you

  • request that we update any of your personal data which are inaccurate or incomplete

  • request that we restrict the way that we process your personal data

  • request that we provide your personal data to you or a third-party provider of services in a structured, commonly used and machine-readable format

  • object to us processing personal data based on our legitimate interests, including profiling; or

  • object to us processing your personal data for direct marketing purposes

Your request must include your name, email address and telephone number and we may request proof of your identity.  Please allow at least seven working days for us to process your request.


Withdrawing your consent

Where we are processing your personal data based on your consent, you may change your mind and withdraw your consent at any time.

You can withdraw your consent to receive marketing communications by clicking on the unsubscribe link in an email.

You can also withdraw your consent to receive marketing communications or any other consent you have previously provided to us by contacting us at alphamusic.es@gmail.com

The consequence of you withdrawing consent about our company holding your data will result in us not being able to sell tickets to you.


How do we protect your personal data?

We use industry-standard technical and organizational security measures to protect your personal data. We keep your personal data secure by implementing policies, procedures and access control so that only authorized members of our staff can access your personal data. We protect our information technology systems with firewalls and anti-virus and anti-malware software and other information security technology solutions.

We cannot guarantee the security of your personal data when you transmit it to us by email. For example, if you email us your personal data, you should be aware that email is not a secure transmission method. As such, you acknowledge and accept that we cannot guarantee the security of your personal data transmitted to us and that any such transmission is at your own risk. Once we have received your personal data, we will use strict procedures and security features to prevent unauthorized access.



Changes to our Privacy Policy

We reserve the right to change our Privacy Policy from time to time. Any such changes will be posted on this page so that we can keep you informed about how we process your personal data. We recommend that you consult this page frequently so that you are aware of our latest Privacy Policy and can update your preferences if necessary. Your continued use of our Services shall constitute your acceptance of any revised Privacy Policy.





Cookie Policy


At Alpha FG Invest Sarl, we believe in being clear and open about how we collect and use data related to you. In the spirit of transparency, this policy provides detailed information about how and when we use cookies. This cookie policy applies to any AMI Entertainment webpage.


Does AMI Entertainment use cookies?


Yes. We use cookies and other technologies to ensure everyone who uses afgmusic.ch website has the best possible experience. By continuing to visit or use our website, you are agreeing to the use of cookies and similar technologies for the purposes we describe in this policy.


What is a cookie?


A cookie is a small file placed on your device that enables AMI Entertainment to deliver personalized ads and analyze the usage of our website. For example, cookies enable us to identify your device type for future website optimization and personalized ads.



When does AMI Entertainment place cookies?


We use cookies on our site afgmusic.ch and any sub-event page. Any browser visiting these sites will receive cookies from us.



What types of cookies does AMI Entertainment use?


We use two types of cookies: For Advertising and Analytics.



What are cookies used for?


Cookies help us deliver personalized ads based on the event page you visited and track the performance of our website for improvement and relevance. We use cookies to show you relevant advertising both off the afgmusic.ch site. We may also use a cookie to learn whether someone who saw an ad later visited and took an action (e.g. made a purchase) on our site. We may also work with a platform to show you an ad off AMI Entertainment. Also, Cookies help us learn how well our site and plugins perform.



How are cookies used for advertising purposes?


Cookies and other ad technology such as beacons, pixels, and tags help us serve relevant ads to you more effectively. They also help us provide aggregated auditing, research, and reporting for advertising, understand and improve our website, and know when content has been shown to you.


Controlling cookies


Most browsers allow you to control cookies through their settings preferences. However, if you limit the ability of websites to set cookies, you may worsen your overall user experience, since it will no longer be personalized to you.



What to do if you don’t want cookies to be set or want them to be removed?


If you do not want to receive cookies, you can change your browser settings on your computer or another device you’re using to access our website. If you use afgmusic.ch without changing your browser settings, we’ll assume that you’re happy to receive all cookies on the afgmusic.ch website. Most browsers also provide functionality that lets you review and erase cookies, including afgmusic's cookies.

To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit wikipedia.org, www.allaboutcookies.org, or www.aboutcookies.org.


Other helpful resources


To learn more about advertisers’ use of cookies the following links may be helpful:

Browser manufacturers provide help pages relating to cookie management in their products. Please see below for more information.


For other browsers, please consult the documentation that your browser manufacturer provides.



Company Details


AMI Entertainment SL

CIF: B-72.535.156

Address: RAMBLA CATALUNYA 38, 8, 1 (08.007) BARCELONA, SPAIN

Email: alphamusic.es@gmail.com

Website: https://www.alphamusic.es/